FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Orders are typically processed and shipped within 1–2 business days.

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. Are your swimming floats safe for children?

Yes. All Floatora products meet or exceed U.S. safety standards (ASTM & CPSIA). They are made with non-toxic, BPA-free materials and designed with secure, child-friendly features.

6. What age ranges are the floats suitable for?

We offer floats for various ages:

  • 6–18 months (arm bands & small rings)
  • 18 months – 5 years (standard swim rings & vests)
  • 5+ years (larger pool floats)

Recommended age is clearly listed on each product page.

7. Are the floats inflatable?

Yes. Most products are inflatable for easy storage and portability. They come with a valve for quick inflation using a pump or mouth.

8. Are the floats durable for repeated use?

Yes. We use thick, high-quality PVC material that is puncture-resistant and built to withstand regular use in pools, beaches, and water parks.

9. Do the floats have secure grips or handles?

Yes. Many models include comfortable handles and secure arm bands to help children stay safe and confident in the water.

10. Can the floats be used in the pool and at the beach?

Yes. Our floats are versatile and suitable for swimming pools, beaches, lakes, and water parks.

11. How do I inflate and deflate the floats?

Use an electric pump or hand pump for quick inflation. To deflate, simply open the valve and press out the air. All floats include clear instructions.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my float arrives damaged?

Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.